Store Policy
At Beyondwhiskers, we want to give our customers the most enjoyable shopping experience, one that will keep them coming back to our store time and time again. That’s why we believe that our store policies should be fair, clear and transparent. Below you’ll find a list of all our policies. If you can’t find the information you’re looking for - please don’t hesitate to contact us today!
Our Shipping Policy
How We Do It
BeyondWhiskers is the operator of (https://beyondwhiskers.com). By placing an order through this Website you will be agreeing to the terms below. These are provided to ensure both parties are aware of and agree upon this arrangement to mutually protect and set expectations for our service.
1. General
Subject to stock availability. We try to maintain accurate stock counts on our website but from time to time there may be a stock discrepancy and we will not be able to fulfill all your items at the time of purchase. In this instance, we will fulfill the available products to you, and contact you about whether you would prefer to await restocking of the back ordered item or if you would prefer for us to process a refund.
2. Shipping Costs are free to all the USA, Alaska, HI, & PR, If you see a shipping charge, please message us so we can fix it for you.
Shipping costs to all other Countries will be determined at checkout
3. Returns
3.1 NO Returns on Perishable items, wearable items, Vitamins, Nutrients, or Pesticides, that have been marked as delivered. These items include all edible items, Treats, Food, drinks, soups, drops, pills, flea and ticks, or powders.
3.1/2 Returns due to your pet not liking: No returns will be accepted if your order has been marked as delivered, see section 3.1/3 for help with refusing your package before delivery. We do not guarantee your pet will like our products, just like people, pets can be picky too. We offer 1 oz samples on all of our pet treats, if you have a picky pet, try them first!
Refusing an item before delivery
3.1/3 The best way to return an item that has already shipped, but you did not receive yet and the item hasn't been marked as delivered, is to meet the carrier outside, when the carrier tries to deliver your item, tell them you wish to refuse the delivery. If you are unable to meet the carrier, Another way is to call your local postal service, give them your tracking information, your name, address, and estimated delivery date, and ask them to refuse the package when it arrives at their facility. This way it will not cost you anything for return shipping. Once it receives a refused return scan a refund will be issued, if you would like to exchange the item instead, please send us a message.
3. 1/4 All other items for return Return must have a return scan by the carrier of your choice within 7 days after receiving your item, shipping will be paid at the customer's expense and will you be required to arrange to ship, once the item is received back to us, we will issue a refund minus The original shipping cost that we paid to get the item to you since we paid the carrier to get the item to you and it is non-refundable, you will be responsible for that cost.
In the USA-Once returns are received and accepted, refunds will be processed to your original payment method minus any original shipping fee we incurred, since the shipping we paid to the carrier to get the item to you, is non-refundable to us. We will notify you via email.
Out of the USA-Since, no returns accepted, and no refunds.
3.2 Warranty Returns only
Beyondwhiskers doesn't offer a warranty on any product unless the item warrants a warranty.
4. Delivery Terms
4.1 Transit Time Domestically
BeyondWhiskers has a 1-3 day order processing time
once shipped, In general, domestic shipments are in transit for 1 - 5 days
Some delays may occur during shipping of unforeseen shipping issues with the shipping carrier, we do ask if you see any issues contact us so we can look into the issue.
4.2 Transit time Internationally
Generally, orders shipped internationally are in transit for 4 - 22 days. This varies greatly depending on the courier you have selected. We are able to offer a more specific estimate when you are choosing your courier at the checkout.
4.4 For Same-Day Shipping
Orders placed before 9 AM - EDT (UTC-04) will be dispatched the same day, otherwise, within the next business day.
Our warehouse operates Monday - Saturday during standard business hours, except on national holidays at which time the warehouse will be closed. In these instances, we take steps to ensure shipment delays will be kept to a minimum.
4.4 Change Of Delivery Address
For a change of delivery address requests, we are able to change the address at any time before the order has been dispatched. Once the item is marked shipped, we'll be unable to change the delivery address.
4.5 P.O. Box Shipping
BeyondWhiskers will ship to P.O. box addresses using postal services only. We are unable to offer any other courier services to these locations.
4.6 Military Address Shipping
We are able to ship to military addresses using USPS. We are unable to offer any other courier services to these locations.
4.7 Items Out Of Stock
While we try to keep an accurate count of our items, some items may become unavailable only after we notice there is an issue during the picking process of your order. If an item is out of stock, we will dispatch the in-stock items immediately and send you an email asking if you would like to wait for the items to become available or get a refund on the items not available.
4.8 Delivery Time Exceeded
If the delivery time has exceeded the forecasted time, please contact us so that we can conduct an investigation since we are not aware of any issues unless you bring them to our attention.
5. Tracking Notifications
Upon dispatch, customers will receive a tracking link from which they will be able to follow the progress of their shipment based on the latest updates made available by the shipping provider.
6. Parcels Damaged In Transit
If you find a parcel is damaged in transit, if possible, please reject the parcel from the courier and get in touch with our customer service. If the parcel has been delivered without you being present, please contact customer service with the next steps.
7.1 Sales Tax
Sales tax has already been applied to the price of the goods as displayed on the website
7.2 Import Duties & Taxes for Countries out of the USA
Import duties and taxes for international shipments may be liable to be paid upon arrival in the destination country. This varies by country, and beyondwhiskers encourage you to be aware of these potential costs before placing an order with us.
If you refuse to pay duties and taxes upon arrival at your destination country, the goods will be returned to beyondwhiskers at the customer's expense, and the customer will receive a refund for the value of goods paid, minus the cost of the return shipping. The cost of the initial shipping will not be refunded.
8. Cancellations
If you change your mind before you receive your order, we are able to accept cancellations at any time before the order has been dispatched. If an order
has already been dispatched, please refer to our refund policy.
9. Insurance
Parcels are insured for loss and damage up to the value stated by the courier.
9.1 Process for parcel damaged in transit
We will process a refund or replacement as soon as the courier has completed their investigation into the claim, this can take up to 30 business days.
9.2 Process for parcel lost in transit
We will process a refund or replacement as soon as the courier has conducted an investigation and deemed the parcel lost, this can take up to 30 business days.
10. Customer service
For all customer service inquiries, please email us at Customersupport@BeyondWhiskers.com or Text us on our 24/7 text line 727-619-6394
Privacy Policy
Trust Us with Your Information
This Privacy Policy describes how beyondwhiskers.com (the “Site” or “we”) collects, uses, and discloses your Personal Information when you visit or make a purchase from the Site.
Collecting Personal Information
We BeyondWhiskers, don't collect any information with the exception of Your Name & Shipping Address & Phone Number in order to Process your order, All other information is collected by the credit card processing system, and Wix. When you visit the Site, Wix collects certain information about your device, your interaction with the Site, and the information necessary to process your purchases. We at BeyondWhiskers may also collect additional information if you contact us for customer support such as tracking information, order number, and or anything else that pertains to your order. In this Privacy Policy, Wix refers to any information that can uniquely identify an individual (including the information below) as “Personal Information”. See the list below for more information about what Personal Information we collect and why.
Device information-Collector Shopify
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Examples of Personal Information collected: the version of the web browser, IP address, time zone, cookie information, what sites or products you view, search terms, and how you interact with the Site.
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Purpose of collection: to load the Site accurately for you, and to perform analytics on Site usage to optimize our Site.
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Source of collection: Collected automatically when you access our Site using cookies, log files, web beacons, tags, or pixels [ADD OR SUBTRACT ANY OTHER TRACKING TECHNOLOGIES USED].
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Disclosure for a business purpose: shared with our processor Wix
Order information
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Examples of Personal Information collected by Wix: name, billing address, shipping address, and payment information (including credit card numbers, Affirm, Klarna, email address, and phone number.
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Purpose of collection by Wix: to provide products or services to you to fulfill our contract, to process your payment information, arrange for shipping, and provide you with invoices and/or order confirmations, communicate with you, screen our orders for potential risk or fraud, and when in line with the preferences you have shared with us, provide you with information or advertising relating to our products or services.
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Source of collection: collected from you.
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Disclosure for a business purpose: shared with our processor Wix
Customer support information
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Examples of Personal Information collected: Name, address, Phone number, order number, email, and tracking information, may be asked in order to provide.
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Purpose of collection: to provide customer support.
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Source of collection: collected from you.
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Disclosure for a business purpose: Shopify
Minors
The Site is not intended for individuals under the age of 17, We do not intentionally collect Personal Information from children. If you are the parent or guardian and believe your child has provided us with Personal Information, please contact us at the address below to request deletion.
Sharing Personal Information
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We use Wix to power our online store.
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Wix does not collect personal information from its users. However, Wix does collect some information from its users in order to provide them with the best possible service.
Wix collects information such as the user’s IP address, browser type, and operating system in order to provide the user with the best possible experience. This information is used to improve the quality of the service and to troubleshoot any issues that the user may be experiencing.
Using Personal Information
We use your personal information to provide our services to you, which include: offering products for sale, processing payments, shipping and fulfillment of your order, and keeping you up to date on new products, services, and offers.
Lawful basis
Pursuant to the General Data Protection Regulation (“GDPR”), if you are a resident of the European Economic Area (“EEA”), we process your personal information under the following lawful bases:
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Your consent;
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The performance of the contract between you and the Site;
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Compliance with our legal obligations;
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To protect your vital interests;
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To perform a task carried out in the public interest;
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For our legitimate interests, which do not override your fundamental rights and freedoms.
Retention
When you place an order through this Site, we will retain your Personal Information for our records and Customer support on your order, This information is strictly on Wix only, and no information is retained outside of Wix, unless and until you ask us to erase this information from Wix. For more information on your right of erasure, please see the ‘Your rights section below.
Automatic decision-making
If you are a resident of the EEA, you have the right to object to processing based solely on automated decision-making (which includes profiling), when that decision-making has a legal effect on you or otherwise significantly affects you.
We DO NOT engage in fully automated decision-making that has a legal or otherwise significant effect using customer data.
Our processor Wix uses limited automated decision-making to prevent fraud that does not have a legal or otherwise significant effect on you.
Services that include elements of automated decision-making include:
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Temporary denylist of IP addresses associated with repeated failed transactions. This denylist persists for a small number of hours.
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Temporary denylist of credit cards associated with denylisted IP addresses. This denylist persists for a small number of days.
CCPA
If you are a resident of California, you have the right to access the Personal Information we hold about you (also known as the ‘Right to Know’), to port it to a new service, and to ask that your Personal Information be corrected, updated, or erased. If you would like to exercise these rights, please contact us through the contact information below CustomerSupport@BeyondWhiskers.com
If you would like to designate an authorized agent to submit these requests on your behalf, please contact us at the address below. CustomerSupport@BeyondWhiskers.com
Cookies
A cookie is a small amount of information that’s downloaded to your computer or device when you visit our Site. Shopify uses a number of different cookies, including functional, performance, advertising, and social media or content cookies. Cookies make your browsing experience better by allowing the website to remember your actions and preferences (such as login and region selection). This means you don’t have to re-enter this information each time you return to the site or browse from one page to another. Cookies also provide information on how people use the website, for instance, whether it’s their first time visiting or if they are frequent visitors.
Wix use the following cookies to optimize your experience on our Site and to provide our services.
Cookies Necessary for the Functioning of the Store
NameFunction
_abUsed in connection with access to admin.
_secure_session_idUsed in connection with navigation through a storefront.
cartUsed in connection with shopping cart.
cart_sigUsed in connection with checkout.
cart_tsUsed in connection with checkout.
checkout_tokenUsed in connection with checkout.
secretUsed in connection with checkout.
secure_customer_sigUsed in connection with customer login.
storefront_digestUsed in connection with customer login.
_WIX_uUsed to facilitate updating customer account information.
Reporting and Analytics
NameFunction
_tracking_consentTracking preferences.
_landing_pageTrack landing pages
_orig_referrerTrack landing pages
_wix analytics.
_wix_wix analytics.
_wix_wix analytics relating to marketing & referrals.
_wix_wix analytics relating to marketing & referrals.
_wix_wix analytics.
_wix analytics.
The length of time that a cookie remains on your computer or mobile device depends on whether it is a “persistent” or “session” cookie. Session cookies last until you stop browsing and persistent cookies last until they expire or are deleted. Most of the cookies we use are persistent and will expire between 30 minutes and two years from the date they are downloaded to your device.
You can control and manage cookies in various ways. Please keep in mind that removing or blocking cookies can negatively impact your user experience and parts of our website may no longer be fully accessible.
Most browsers automatically accept cookies, but you can choose whether or not to accept cookies through your browser controls, often found in your browser’s “Tools” or “Preferences” menu. For more information on how to modify your browser settings or how to block, manage or filter cookies can be found in your browser’s help file or through such sites as www.allaboutcookies.org.
Additionally, please note that blocking cookies may not completely prevent how we share information with third parties such as our advertising partners. To exercise your rights or opt out of certain uses of your information by these parties, please follow the instructions in the “Behavioral Advertising” section above.
Do Not Track
Please note that because there is no consistent industry understanding of how to respond to “Do Not Track” signals, we do not alter our data collection and usage practices when we detect such a signal from your browser.
Changes
We may update this Privacy Policy from time to time in order to reflect, for example, changes to our practices or for other operational, legal, or regulatory reasons.
Contact
For more information about our privacy practices, if you have questions, or if you would like to make a complaint, please contact us by e-mail at CustomerSupport@BeyondWhiskers.com or by mail using the details provided below:
BeyondWhiskers, 12121 Little RD, SUITE 316, Hudson FL 34667, United States, or our 24/7 text line 727-619-6394
Last updated: 10/05/2023