top of page
  • Is there any Magnesium in your Urinary cat treats or hidden in the ingredients??
    Hello, the Cranberry Chicken Urinary cat treats do not contain any magnesium, all of the items on our website include all active and inactive ingredients both in the listing as well as on the package.
  • What measures are in place to protect pets from bird flu?
    At Beyondwhiskers.com Pet Treats and Supplies, we prioritize the safety and well-being of pets. We ensure strict quality control measures, Small Batch Testing, source products from reputable suppliers, and stay informed about potential health risks like bird flu. Our team follows guidelines from veterinary experts and authorities to safeguard pets from such diseases.
  • How does Beyondwhiskers.com ensure the safety of pet food to prevent food poisoning?
    At Beyondwhiskers.com, we prioritize the safety of your pets by sourcing products from certified facilities and adhering to strict quality control measures including small batch testing. Our commitment to quality and safety helps prevent food poisoning and ensures the well-being of your furry friends.
  • Can I insert an image, video, or gif in my FAQ?
    Yes. To add media follow these steps: 1. Enter the app’s Settings 2. Click on the “Manage FAQs” button 3. Select the question you would like to add media to 4. When editing your answer click on the camera, video, or GIF icon 5. Add media from your library.
  • Are your items actually natural?
    Yes, our items are made from natural ingredients sourced responsibly.
  • How long should I expect my order to be delivered to me?
    Depending on what is ordered, the processing can take 1-4 business days. Once the item is shipped, you can expect your order at your door within 1-5 business days. Some unforeseen circumstances may occur such as carrier errors or weather delays. If your order has not arrived, please contact us so we can look into any issues.
  • How much water should I add to powdered cat or dog food and treats?
    The amount of dry food per weight is listed on the package, and you can break that up into portions throughout the day. Add the necessary amount of water based on your pet's preferences. If your pet prefers a pate texture, add enough water to achieve that consistency. For pets that have difficulty eating solids, you can make it into a soup by adding more water. It's essential to adjust the water amount according to your pet's needs.
  • Why are BeyondWhiskers' pet products priced higher than others?
    At BeyondWhiskers, we prioritize quality and safety in our pet products. Our items are carefully sourced and crafted to meet the highest standards, ensuring the well-being of your furry friends. While our prices may reflect this commitment to excellence, we strive to provide value through premium ingredients and dedicated care for your pets.
  • How should I introduce a new pet to my existing pets?
    Introducing a new pet to your existing pets requires patience and careful planning. Start by keeping the new pet in a separate room to allow them to adjust to their new environment. Gradually introduce the pets through scent swapping, where they can get used to each other's smell before a face-to-face meeting. Supervise their interactions closely and provide positive reinforcement for good behavior. It's essential to give each pet their space and time to adapt to the new dynamics.
  • Do you accept Returns
    Since our items are made to order, no returns are accepted, except for the following condition. Damaged upon Delivery, this must be stated by the delivery carrier and scanned as damaged. Simply contact for free return shipping label on damaged items and a full refund or replacement, we do ask you to let us know if you are requesting a refund or replacement so we can have a new batch ready if requesting a replacement. Once the item is returned a full refund or replacement will be issued with 48 hours.
  • Do you offer white label and drop shipping services for pet treats and supplies?
    Yes, Beyondwhiskers.com offers white labeling services for pet treats and supplies, allowing customization with your brand name and logo. Additionally, they provide drop shipping services for convenience in fulfilling orders.
  • Are the items on Beyondwhiskers.com batch tested for quality assurance?
    Yes, all items on Beyondwhiskers.com undergo batch testing to ensure the highest standards of quality and assurance for our customers.
  • How long does it take to process orders on BeyondWhiskers.com, including bulk orders?
    For most orders, processing takes 1-2 business days. However, for bulk orders, processing may take 1-4 business days to ensure proper handling and fulfillment.
  • Does BeyondWhiskers offer homeopathic remedies for pets?
    Yes, BeyondWhiskers provides a range of homeopathic remedies for pets to support their health and well-being. Our homeopathic products are carefully selected to ensure the best for your furry friends.
  • How do I edit or remove the “FAQ” title?
    You can edit the title from the Settings tab in the app. If you don’t want to display the title, simply disable the Title under “Info to Display”.
  • How can customers contact customer support at BeyondWhiskers.com?
    Customers can contact BeyondWhiskers.com's customer support team via email at info@beyondwhiskers.com, through the 24/7 text line at 1+727-619-6394, or by using the live chat support available on the website for immediate assistance with orders, product inquiries, or general queries.
  • Does your pet treats or foods contain any hidden ingredients?
    No, our pet treats and foods are transparently labeled, and we do not use hidden ingredients in our products.
bottom of page